Why your prospects don't reply, and what changes at the right time

By Etienne DouillardUpdated 7 min read

Contents
  1. Why do your prospecting messages go unanswered?
  2. Is the problem the volume or the message?
  3. What sets apart an opener that gets a reply?
  4. What does an opener look like, before and after?
  5. Why does timing change the reply so much?
  6. How do you turn a reply into a meeting?
  7. What if you don’t have time to write every message yourself?

You’ve got a solid offer, a clear target, and you send messages every week. And almost nobody replies. The instinct is to look at your tools, your volume, or your send times. The real problem is almost always somewhere else: your message looks like everything else your prospect already gets.

An SME owner gets pitched all week long, on LinkedIn and by email alike. They don’t read these messages: they sort them. Your message has two seconds to prove it’s not like the others.

Why do your prospecting messages go unanswered?

Six causes come up again and again. Most messages stack up several of them at once.

  1. It looks like everyone else’s. A vague compliment, a company intro, an offer, a request for a slot. This template is so common it’s recognisable before it’s even read. One agency owner told us she no longer opens standardised messages at all: she archives them straight away.
  2. It talks about you. “We are”, “we offer”, “our solution”. The prospect is looking for a reason to care about this message. They find none that concerns them.
  3. It arrives for no reason. Nothing explains why you’re writing to this person, this week. Without a reason, the message is noise, however well written.
  4. It arrives at the wrong time. Too early, the topic isn’t a priority yet. Too late, the choice is made and a competitor has already set the frame.
  5. It’s addressed to the wrong person. Someone interested but who doesn’t decide might reply, but nothing will follow. See who really makes B2B buying decisions.
  6. It asks for too much, too soon. A thirty-minute video call with a stranger, in the very first message, is a lot to ask of someone who doesn’t know you.

Is the problem the volume or the message?

The message. Volume just amplifies whatever it’s carrying. Sending twice as much of a message nobody reads means twice the silence, and a real risk to your LinkedIn account or your domain.

Mass-generated messages make it worse. They all look alike, because they all start from the same inputs: job title, company, industry. Prospects can feel it. “I hate it when it’s obviously AI,” one client told us, talking about the messages he receives himself.

Surface-level personalisation isn’t enough either. Dropping in a first name, a company name, or “I see you work in manufacturing” doesn’t make a message personal. What makes it personal is a fact that concerns only that person, right now.

What sets apart an opener that gets a reply?

A good opener ticks five boxes:

  • it starts from a recent fact about the prospect (what they posted, commented on, announced);
  • it talks about their situation, not your product;
  • it doesn’t quote the signal directly: you don’t say “I saw you liked this”, you talk about the topic that made them react;
  • it couldn’t be sent to anyone else;
  • it ends with a simple question, answerable in one line.
Ignored message Message that gets a reply
Opens with you Opens with them
No reason to write now A recent fact justifies the message
Surface personalisation (name, industry) A topic that’s on their mind right now
Quotes the signal (“I saw that…”) Talks about the problem behind the signal
Asks for a 30-minute meeting Asks a simple question

What does an opener look like, before and after?

Three examples. The first two are real messages, anonymised, sent from a signal spotted on LinkedIn. The “failed” versions are illustrative: what usually gets sent in the same situation.

Example 1: an executive coach

Real example, anonymised. Signal: the regional director of a national group, who runs several sites, liked a post about the stress executives face.

Failed opener (illustrative): “Hi, I saw you liked a post about stress. I’m a certified coach and I’ve worked with executives for 10 years. Do you have 30 minutes this week to talk?”

Opener that got a reply: “Pressure comes with running multiple sites. But it shouldn’t become the norm. I help executives protect their balance. Would you like to talk through what’s on your plate right now?”

The prospect replied 47 minutes after it was sent, quoting back the line that had struck him: the remark about pressure not needing to become the norm “really spoke to him”. A video call was booked right after. The message doesn’t mention the like, doesn’t dwell on the coach’s background, and names his own reality: running several sites, under pressure.

Example 2: an industrial subcontractor

Real example, anonymised. Signal: the chairman of an industrial group was reacting to content about securing supply chains and sourcing closer to home.

Failed opener (illustrative): “Hello, our precision machining workshop has been running for 50 years and has a recent CNC machine fleet. We’d be glad to show you our capabilities.”

Opener that got a reply: “I’m seeing a lot of my client buyers today looking for a machining subcontractor closer to home, so an issue on one part doesn’t stall an assembly line. […] What series parts are you working on at the moment?”

The prospect replied, described his business, then gave his direct contact details to set up a call. The opener speaks to the risk on his mind (a stalled line) from the factory floor, never mentions LinkedIn, and ends with a question about his own business.

Example 3: a sales training provider

Illustrative example. Signal: a 15-person software startup posts a job listing for its first salesperson.

Failed opener: “Hi Sophie, congratulations on your growth! We’ve been training sales teams since 2012 with a proven method. Can I send you our catalogue?”

Opener that gets a reply: “Hiring your first salesperson often means realising you also have to hand over everything the founders were doing on instinct. Have you worked out how they’ll take over your first accounts?”

The hire is public, so you can reference it. But the opener talks about what that hire means for the founder, not about the training itself. More cases like this in our article on job postings as a buying signal.

Why does timing change the reply so much?

Because the same message doesn’t land the same way depending on what the prospect is going through that particular week. Written when they’re already thinking about the topic, it lands perfectly. Written three months later, it arrives after the decision.

One executive, now a client, told us this in a meeting, about the message that made him reply: “Your message, it’s funny, it was really at the right time.” That wasn’t luck: the message started from a signal he’d just put out himself.

The signal gives you the moment. The opener turns it into a reason to reply. Neither works alone: a signal quoted clumsily is just another message, and a nice line sent at random falls flat. To know which signals are worth a message, read how to qualify a buying signal.

How do you turn a reply into a meeting?

A reply isn’t a meeting. Plenty of well-started conversations stop right there, for lack of follow-through. Four rules:

  1. Reply fast. Within the hour if you can. The prospect’s attention peaks right after they reply.
  2. Stay on their topic. Ask a second question about their situation before you talk about yourself.
  3. Suggest a short call, with a precise reason. “Twenty minutes to look at your series parts and current lead times” beats a “presentation of our services”.
  4. Check that they actually decide. One client told us he’d booked around twenty meetings with another tool “that led to absolutely nothing”: wrong sectors, wrong contacts. A meeting only has value if it can lead to a sale.

The full method is described in from buying signal to meeting.

What if you don’t have time to write every message yourself?

This is the challenge we hear about most: SME owners know a tailored message works better, but they don’t have time to write thirty a week, or to monitor LinkedIn every day.

This is exactly what MeetMagnet takes off your plate: spotting signals on LinkedIn every day, writing the opener from each signal and having it reviewed before sending, on both LinkedIn and email. On the Assisted plan, someone works with you to calibrate targeting and messages, then tracks the results. That is often where it all plays out: time spent calibrating the signals and the messages, with someone reviewing them.

Frequently asked questions

Why do my LinkedIn messages go unanswered?

Usually because they follow the same template as everyone else's: a compliment, an introduction, an offer, a request for a slot. The prospect spots it in two seconds and moves on. On top of that: bad timing, no reason to write now, or reaching someone who doesn't decide. The message needs to start from their situation, not your offer.

Should you send more messages to get more replies?

No, not if the message doesn't work. Sending more of a message nobody reads just multiplies the silence, wears down your reputation, and can get your account or domain restricted. Better to write to fewer, better-chosen people, with an opener you couldn't send to anyone else, then scale up the volume.

Should you mention the signal in the message, like a like?

No. Writing “I saw you liked this post” makes people uncomfortable and reads like surveillance. Talk about the topic behind the reaction instead. For a public announcement, such as a hire or a new role, you can reference the fact itself, since they're openly sharing it.

How many follow-ups should you send to a prospect who doesn't reply?

Two follow-ups are usually enough, spaced about two weeks apart. Each one should add something new: an example, a different question, useful information. A follow-up that just bumps the first message confirms to the prospect they were right not to reply.

Do prospects spot AI-written messages?

Often, yes. Generic phrasing, vague compliments and identical structures are easy to spot, and many decision-makers archive them without reading. The tool isn't the problem: it's the lack of a specific fact about the prospect. A message generated from a real signal, then reviewed by a human, reads very differently.

Etienne Douillard

Co-founder and CEO, MeetMagnet

An engineer and entrepreneur for over five years, Etienne works every week with B2B SMEs on signal-based prospecting.

LinkedIn

From intent to booking

MeetMagnet spots who has a reason to talk to you right now, writes the opener that stands out, and a real person keeps it on track.

Keep reading