The companies whose negative reviews are starting to cost them sales.
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Trustpilot signal · 40 min ago by MeetMagnet
Sophie Lambert
Logistics manager, FixPro Supplies, construction fixings, Northampton
Getting reviews about late deliveries
A recent surge of negative reviews
“An online cosmetics brand got around twenty 1-star reviews in a month, mostly about parcels that never arrived.”
For: Reputation and content agencies, logistics providers
A rating that drops
“A furniture website has fallen below 3 out of 5 this year, after sitting at 4.2.”
For: SEO and PR agencies
Reviews that point to a recurring problem
“Reviews of a payroll software all point to the same issue: support has been unreachable since the last update.”
For: Support solutions, outsourcing
Does not reply to negative reviews
“A fintech has hundreds of critical reviews and replies to none of them.”
For: Review management tools and agencies
Apologises about the same issue again and again
“An energy supplier replies to every review about billing errors, promising a fix.”
For: Billing software, contact centres
Unhappy customers of a competitor
“Business customers of a CRM complain about a sudden price rise and talk about switching tools.”
For: Competing SaaS vendors
The signal
Trustpilot · Review 1/5
“Trade order arrived 6 days late. Site at a standstill.”
The opener
It starts from the topic, never from the signal: no “I saw that you…”.
The conversation
Hi Sophie, When a site is waiting on fixings, three days late costs more than any discount. Are the delays coming from picking or from the carrier?
The carrier, mostly on heavy parcels. We've already switched once and it didn't change much.
Fair enough to be wary. We deliver for trade distributors, straight to site on a booked slot. How many heavy parcels do you send a day?
About a hundred. If you can actually hit the times, I'll take a look.
How about Thursday at 10 am, or the same time the following week? 20 minutes to go through your flows. The invite will go to s.lambert@fixprosupplies.co.uk, is that right?
Fine for Thursday at 10 am. Yes, that's the right address.
MeetingSophie LambertMeeting booked
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A food supplement brand saw its rating drop this summer after a series of reviews about late deliveries, all left unanswered.
I noticed your customer reviews took a bit of a hit this summer over delivery times. When people search for your brand on Google or ask an AI about it, those reviews are often what comes up first.…
Other sources
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